Travel to both hosted and dedicated facilities

Adeptly completing a Quality Assurance evaluation with regards to the following:

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Staffing- Review of staff files to include the below:

▪ Certifications

▪ Hiring Paperwork

▪ Instructor Training Certifications

▪ Curriculum and Annual Evaluations

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Customer Terms and Conditions:

▪ Swimmer Liability Forms

▪ Policy Forms for Customers

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Marketing and Brand Management

▪ Partnership, local event, social media and advertising requirements met

▪ Marketing plan review

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Hosted Facility Compliance (where applicable)

▪ Evaluation of club for cleanliness and absence of unsafe conditions both on deck and in the pool

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Streamline Brands® Compliance

▪ Use of docks/stairs/benches for all bays

▪ Ribbons and Show N’Tell standards met

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Facility Evaluation (dedicated facility)

▪ Inspection reports review

▪ Documentation review including MSDS sheets, pool chemical sheets

▪ Evaluation of interior and exterior of building to include but not limited to: retail space, front desk area, vestibule, pump room, staff room, lobby, landscape, signage and parking lot.

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Misc. Items – evaluation of items including

▪ Uniforms and appearance of management and staff

▪ ICP – tasks being done correctly and training of managers

▪ Customer Relationships – communication, relationships and feedback

▪ feedback

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Completing a detailed written report of all above items while providing recommendations on remediation

Conducting a post assessment meeting or conference call with the Franchisee or GM to verbally communicate the results of the assessment

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