Company Overview: US Sports Camps (USSC), headquartered in San Rafael, California is the licensed provider of NIKE Sports Camps. It was started in 1975 with the same mission that it defines today: To connect passionate coaches with young athletes to facilitate athletic and personal development in a positive and safe environment. By partnering with the country’s best coaches to direct our camps and by providing them with valuable operational and marketing support, USSC is the largest operator of sports camps in the world. USSC’s offerings include youth and adult camps in baseball, basketball, beach volleyball, crew, cricket, esports, field hockey, football, golf, gymnastics, lacrosse, pickleball, rugby, running, soccer, softball, swimming, volleyball & water polo.

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Job Overview: USSC is seeking an experienced Assistant Manager to assist in sports camp operations and customer support initiatives for a select group of sports (TBD based on the candidate’s experience and available positions internally). The ideal candidate is energetic and motivated, and possesses excellent customer service, communication, interpersonal, and computer skills. They exude professionalism and positivity, are highly organized, detail-oriented, efficient and well-versed in the Microsoft Office Suite and Adobe applications. Proficient verbal, written, and computer skills are a must. This person will be responsible for executing the highest quality of operational support for Camp Directors and excellent customer service to camper families in a fast-paced environment. Success in this role requires organization, resourcefulness, incredible customer service, total follow-through, and most importantly, an understanding of what has made US Sports Camps successful for the past 47 years: a full commitment to servicing our coaches and customers with an unwavering passion for youth athletic and personal development. This is a full-time role located at the US Sports Camps Headquarters in San Rafael, CA (hybrid and remote work options may be possible). The start date for this position will be around November 1-15, 2022.

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‍The Job:

• Customer service: Answering customer phone calls and emails, collecting balance dues, filling waitlist for sold out camps
• Administrative/Operational Execution: Updating webpages, adding camps to registration system, executing email campaigns, inputting camp details into digital, social, and print marketing assets, creating parent Information Packets, writing press releases and sport tips, etc. 
• Director Liaison: Communicate with Camp Directors for pre and post camp administrative and customer service support.
• Other: Assist CST Director and Sport Manager with other administrative or operational tasks on need basis ‍

The Ideal Candidate:

• A Multi-Tasker – there are many projects to work on simultaneously
• A Perfectionist – quality and attention to detail are at the forefront of everything we do
• A Learner – seeking knowledge from all members of the USSC team contributes to success
• A Contributor – good answers come from everywhere  
• A Competitor – you play to win, and have fun
• A Heart – we are the “good guys” and always want to stay that way!

The Ideal Candidate Possesses:

• Proactive work style and proven success in self-management
• At least one year of customer service experience
• Excellent organization, time-management, and multi-tasking skills  
• Patience, stress-tolerance, and the ability to think quickly
• Strong interpersonal communication and “people skills”
• A demonstrated passion for athletics and social impact
• Bachelor’s degree  
• Strong writing skills
• Proficient computer skills (including Microsoft and Adobe applications) ‍

The Perks at US Sports Camps:

• Competitive compensation package including base salary and bonus plan
• A flexible vacation policy – “a just get it done approach”
• Leading medical and dental benefits
• 401K plus company match
• An amazing relationship with Nike and access to wholesale product  ‍

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US Sports Camps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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